Warranty

At BASE Active, we stand by our products, so you can feel confident that your purchase is covered by our 12-month warranty. We’ll get you back in your compression garment as quickly as possible.

There's no need to register your BASE Compression for warranty. Simply keep a copy of your receipt and send it through to us with a description of the fault, should you need to make a claim. Email us at support@baseactive.com.au
  • Our BASE Warranty on all products is valid for 12 months from the date of purchase, when purchased from BASE Active or an authorised BASE Active retail partner.
  • If purchased from a BASE Active authorised retail partner, please contact the partner to make your warranty claim.
  • Where allowed by law, the BASE Active warranty does not apply to purchases from unauthorised sellers, including unauthorised Internet sites.
  • Your BASE Active products are supported with a manufacturer’s warranty that covers seams and logos.
  • Warranty becomes void if you have not followed the care instructions written on the label.
  • Warranty is not valid for standard wear and tear.
  • Product that is covered by repair or warranty must have a return authorisation number before being returned. Please contact support@baseactive.com.au for details. BASE Active will not accept a warranty return without a return authorisation number.
  • Proof of purchase from an authorised BASE Active retail partner is required.
Please ensure you include the below information and upload images of the damage/fault.
  • Name:
  • Ship to Address:
  • State / Post Code:
  • Phone Number:
  • Proof of date of purchase:

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