Shipping & Tracking

When will my order arrive?
Orders shipped with our Express Delivery service should arrive between 2-5 business days after dispatch.

What if my order doesn’t reach me?
If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please contact us at support@baseactive.com.au so that we locate and/or track your parcel.

What if I need my garment sooner?
If you’ve got an event coming up on the weekend or you simply can’t wait for your garments, BASE has you covered. We offer an Overnight Shipping option for $15.00 within Australia which ensures next day delivery for orders made before 10:00am. For some rural areas, deliveries with Overnight Shipping may take 2 days.

How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.

Does BASE Active ship internationally?
Yes we ship internationally from our website. Freight charges are quoted at the cart, local duties and taxes are the responsibility of the purchaser.

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