Refund Policy

At BASE Active, we are very proud of our reputation for quality. However, if for any reason, you are not happy with our products purchased online, we are happy to offer a refund or a credit on full priced purchases where the goods are: 
 
• Returned to us within 30 days of receiving your order. Returns received after this period will not be accepted and will be shipped back to your address specified in the order.
 
• Returned in original condition (clean, unworn, or not washed or soiled, and still have the original tags attached, ensure you are not wearing any perfume or lotion when trying on the garments). For Compression garments, they must be tried on with an undergarment otherwise they will be returned to the purchaser.
 
• The return has been approved by BASE Customer Support,  return number will be provided referenced on your return form (sent with your original order). Shipping is not refundable.
 
• International return requests must be made to BASE within 7 days after receiving your item(s). Return requests that have been submitted after the 7 day period will be denied. 
 
Note: Refunds are offered on full-priced items only. Sale items are eligible for exchange or store credit only.
 
We are always available to answer any queries you may have on our policies. support@baseactive.com.au

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