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General Enquiries support@baseactive.com.au

Wholesale Stockist Enquiries support@baseactive.com.au

Global Distribution Enquiries support@baseactive.com.au

Mailing Address PO Box 90, Miami QLD 4220

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We are sorry if you size is out of stock or currently unavailable, please send an email to the email address below and we will get back to you asap with an expected availability date.support@baseactive.com.au

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We are sorry if you size is out of stock or currently unavailable, please send an email to the email address below and we will get back to you asap with an expected availability date.

support@baseactive.com.au
At BASE Active, we stand by our products, so you can feel confident that your purchase is covered by our 12-month warranty. We’ll get you back in your compression garment as quickly as possible.

There's no need to register your BASE Compression for warranty. Simply keep a copy of your receipt and send it through to us with a description of the fault, should you need to make a claim. Email us at support@baseactive.com.au
  • Our BASE Warranty on all products is valid for 12 months from the date of purchase, when purchased from BASE Active or an authorised BASE Active retail partner.
  • If purchased from a BASE Active authorised retail partner, please contact the partner to make your warranty claim.
  • Where allowed by law, the BASE Active warranty does not apply to purchases from unauthorised sellers, including unauthorised Internet sites.
  • Your BASE Active products are supported with a manufacturer’s warranty that covers seams and logos.
  • Warranty becomes void if you have not followed the care instructions written on the label.
  • Warranty is not valid for standard wear and tear.
  • Product that is covered by repair or warranty must have a return authorisation number before being returned. Please contact support@baseactive.com.au for details. BASE Active will not accept a warranty return without a return authorisation number.
  • Proof of purchase from an authorised BASE Active retail partner is required.
Please ensure you include the below information and upload images of the damage/fault.
  • Name:
  • Ship to Address:
  • State / Post Code:
  • Phone Number:
  • Proof of date of purchase:

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