At BASE Active, we stand by our products, so you can feel confident that your purchase is covered by our 12-month warranty. We’ll get you back in your compression garment as quickly as possible.
There's no need to register your BASE Compression for warranty. Simply keep a copy of your receipt and send it through to us with a description of the fault, should you need to make a claim. Email us at email@example.com
Our BASE Warranty on all products is valid for 12 months from the date of purchase, when purchased from BASE Active or an authorised BASE Active retail partner.
If purchased from a BASE Active authorised retail partner, please contact the partner to make your warranty claim.
Where allowed by law, the BASE Active warranty does not apply to purchases from unauthorised sellers, including unauthorised Internet sites.
Your BASE Active products are supported with a manufacturer’s warranty that covers seams and logos.
Warranty becomes void if you have not followed the care instructions written on the label.
Warranty is not valid for standard wear and tear.
Product that is covered by repair or warranty must have a return authorisation number before being returned. Please contact firstname.lastname@example.org for details. BASE Active will not accept a warranty return without a return authorisation number.
Proof of purchase from an authorised BASE Active retail partner is required.
Please ensure you include the below information and upload images of the damage/fault.
Ship to Address:
State / Post Code:
Proof of date of purchase:
WISH LIST AND COMPARE
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